مدى تطبيق شركة البريد السريع ( DHL) لأبعاد جودة الخدمة لتحقيق رضا الزبون باعتماد أسبقية وقت التسليم (دراسة استطلاعية)
نویسندگان
چکیده
منابع مشابه
Extending the Description Horn Logic DHL
We extend the description Horn logic DHL [5], which is a fragment of the description logic SHI, to a fragment EDHL of the context-free description logic with inverse roles ALCIcf . We show that the instance checking problem in EDHL has PTime data complexity. Combining EDHL with Datalog we obtain the query language EDHL-Datalog with PTime data complexity. We introduce and study also the general ...
متن کاملRealigning Service Operations Strategy at DHL Express
This paper describes the approach that DHL used to respond to aggressive revenue and profit targets set by its Asia-Pacific regional management board. DHL’s reaction to these targets was to redefine its strategic service vision by systematically aligning its internal support functions with distinct buyer behavior structures. Specifically, we developed a model based on the tangible and intangibl...
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ژورنال
عنوان ژورنال: Journal of Economics and Administrative Sciences
سال: 2013
ISSN: 2227-703X,2518-5764
DOI: 10.33095/jeas.v19i73.1075